Attachment E -1: Training Exemption Process

All Badge required training is mandatory.

Airport Businesses may request that their internal company training be accepted in lieu of the following two Role Specific training modules:

Customer Service – Working at Mineta San Jose International Airport

Assisting Persons with Disabilities – Providing Exemplary Service.

Exemption Process:

1) Review Airport Training Standards module and compare to your internal training to ensure all training topics are amply covered.

2) Fill out Training Exemption Request Form and submit to:

Mineta San Jose International Airport

Training Standards Program

Division of Employee Services, Safety & Training

1732 North First Street, 5^th Floor

San Jose, CA 95112

3) Attach a copy of your training program materials OR the course description and outline of topics covered in the relevant company training to be substituted in place of the training module.

4) The Airport will notify the Airport Business if the exemption for the training module has been granted or if follow up information is needed.

5) If request is denied, may appeal to Airport Administration.

6) The Covered Employer must secure any such approval from the Airport in advance of the time period the training covers.